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Fix Line / Govt. Services

Fix Line / Govt. Services

We are associated with a leading Indian Telecom company for Retention and Collection of Telecom products.

We received allocation from client and divide it in to telecalling team and field team.

We monitor 0-2 and 0-3 days efficiency of calling team and monitor field efficiency on daily basis as per DRR.

Detailing

  • Punching Area in data
  • Value Band
  • Group wise area
  • Area wise Tele Caller Allocation
  • Area wise Field Executive Allocation
  • Last month file data mapping
  • 0 – 2 days Tele Caller performance
  • Tele Caller wise Performance
  • Field Executive wise Performance
  • Area wise Performance
  • AON ( Age on Network) wise performance

Detailing

  • Value band wise performance
  • Daily Tele Caller wise commitment-Achievement
  • Daily Field Executive wise commitment-Achievement
  • Cross Check feedback Tele callers to field Executive
  • Daily paid file mapping
  • Data add from master to Supreme
  • Feedback update received from field executive
  • Daily/Weekly/Monthly review