Providing all kind of inbound and outbound call center services for clients for different process as per requirements.
Call center services
Detailing
- Punching Area in data
- Value Band
- Group wise area
- Area wise Tele Caller Allocation
- Area wise Field Executive Allocation
- Last month file data mapping
- 0 – 2 days Tele Caller performance
- Tele Caller wise Performance
- Field Executive wise Performance
Detailing
- Area wise Performance
- MOB wise performance
- Value band wise performance
- Daily Tele Caller wise commitment-Achievement
- Daily Field Executive wise commitment-Achievement
- Cross Check feedback Tele callers to field Executive
- Daily paid file mapping
- Allocate to field executive with liner
- Daily/Weekly/Monthly review
